Frequently Asked Questions About Our West Deptford Family Medicine Practice
Have a question about scheduling, insurance, your first visit, or the care we provide? South Jersey Family Medicine in West Deptford, NJ has gathered answers to the questions patients ask most often so you can feel confident and prepared before your next appointment. If you don’t see your question here, call our team at (856) 853-8730 and we’ll be glad to help.
Answers From Your South Jersey Primary Care Team
At South Jersey Family Medicine, we believe informed patients make the best partners in their own health. Whether you are new to our practice or have been with us for years, these answers cover the basics of how we work, from annual wellness visits and preventive care to sick visits, chronic care management, and insurance. You can also learn more about our practice or meet our providers.
General FAQs
What services does South Jersey Family Medicine offer?
We provide comprehensive family medicine and primary care, including annual wellness visits, preventive care, sick visits, flu and COVID vaccines, women’s wellness visits, pre-op visits, hospital follow-up visits, end-of-life planning, and our Chronic Care Program.
Where is South Jersey Family Medicine located?
Our office is located at 831 Kings Hwy #100, West Deptford, NJ 08096. We serve patients from West Deptford, Woodbury, and surrounding South Jersey communities.
What are your office hours?
We are open Monday through Friday from 8 AM to 5 PM, Saturday from 8 AM to 1 PM, and Sunday from 8 AM to 3 PM. Weekend hours make it easier to fit care into busy schedules.
How do I schedule an appointment?
Call our office at (856) 853-8730 or visit our appointments page. Our team will help you find a time that works for you.
How do I become a new patient?
Call (856) 853-8730 to ask about establishing care and scheduling your first visit with one of our providers.
What should I bring to my first appointment?
Please bring a photo ID, your insurance card, a current list of medications and supplements, and any recent medical records or test results. Arriving a few minutes early gives you time to complete any necessary paperwork.
What insurance plans do you accept?
We accept a wide range of insurance plans, including Aetna, Horizon, Humana, Clover Health, and other major plans. Visit our insurance page or call our office to confirm your coverage before your visit.
Do you see patients for same-day or sick visits?
Yes. If you develop a new illness or worsening symptoms, call us to schedule a sick visit. For a medical emergency, call 911 or go to the nearest emergency room.
What is an annual wellness visit?
An annual wellness visit is a yearly appointment to review your overall health, update your medical history, check screenings and vaccines, and build a personalized prevention plan for the year ahead.
What is the Chronic Care Program?
Our Chronic Care Program provides ongoing support for conditions such as hypertension, diabetes, COPD, asthma, and arthritis. Eligible Medicare patients may qualify for Chronic Care Management services at no cost.
Do you offer flu and COVID vaccines?
Yes. We offer seasonal flu and COVID vaccines and can review your vaccination history to help you stay current with recommendations.
Can you complete my pre-operative evaluation before surgery?
Yes. Our pre-op visits assess your current health and provide the medical information your surgeon requests. Please bring any forms or testing requirements from your surgical team.
Should I see my primary care provider after a hospital stay?
Yes. A hospital follow-up visit helps review discharge instructions, medication changes, and next steps so your recovery stays on track. Ideally, schedule it within one to two weeks of discharge.
Do you provide women’s health care?
Yes. Our women’s wellness visits include preventive screenings, breast and cervical health recommendations, reproductive and menopause-related discussions, and personalized guidance.
Can you help me plan for future medical decisions?
Yes. Our end-of-life planning services help you create advance directives, choose a health care representative, and communicate your wishes with loved ones.
Who are your care partners?
We work with trusted organizations, including Aledade, Iris, and Wellink, to extend coordinated, patient-focused care. Learn more on our partners page.
Can I make a payment online?
Online bill payment is coming soon. In the meantime, please call our office at (856) 853-8730 with any billing or payment questions.
How can I share feedback about my visit?
We value your feedback. Visit our review page to share your experience and help other South Jersey families find quality primary care.